Welcome to The Costume Shop’s FAQ page! We’re here to help you with any questions about our magical costumes, shipping, payments, and more. If you don’t find the answer you’re looking for, feel free to reach out to our friendly wizards at [email protected].

Product Questions

What types of costumes do you offer?
We offer a wide range of costumes to bring your favorite characters to life! Our collection includes themes like 100 Days of School, 2000s, 20s, 50s, 60s, 70s, 80s, 90s, Addams Family, Alice in Wonderland, Aliens, Anime, Animals and Insects, Angels and Devils, and much more. Plus, we have accessories, wigs (like Arda Wigs), and artisan pieces to complete your transformation.
Are your costumes high quality?
Absolutely! Our costume elves carefully check every wig strand, test every prosthetic, and ensure each item is perfect before shipping. We pride ourselves on delivering high-quality, detailed costumes that make every character come to life.
Do you sell accessories separately?
Yes, we have a dedicated ACCESSORIES section where you can find items to enhance your costume, from animal masks to nerdery gear. Mix and match to create your unique look!

Shipping & Delivery

What are my shipping options?
We offer two magical shipping methods:
  • Standard Shipping: Costs $12.95 and uses DHL or FedEx. Delivery takes 10-15 days after shipping—perfect for last-minute plans!
  • Free Shipping: Available on orders over $50 and uses EMS. Delivery takes 15-25 days after shipping—ideal for planning ahead and saving money.
How long does order processing take?
Our artisans need 1-2 days to prepare your order with care. After that, your costume begins its journey to you, and we’ll send tracking information so you can follow along.
Do you ship worldwide?
We deliver globally, but unfortunately, our enchantment doesn’t currently reach Asia and some remote areas. If you’re unsure about your location, email us at [email protected] for assistance.
Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number via email. You can use it to monitor your costume’s magical journey to your doorstep.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders easily and save your preferences for future transformations.
Is my payment information safe?
Yes, we use encrypted payment processing to keep your details secure. Your privacy is important to us!

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
Can I exchange a costume for a different size or style?
Yes, exchanges are subject to availability and must be requested within the return period. Reach out to our customer service wizards for help.
What if my costume arrives damaged or incorrect?
We’re sorry if that happens! Contact us immediately at [email protected], and we’ll make it right—whether it’s a replacement or refund.

Order Modifications & Support

Can I change my order after placing it?
Yes, you can modify your order within 24 hours of placement. Email us at [email protected] as soon as possible, and we’ll assist you.
How do I contact customer service?
Our friendly wizards are here to help! Email us at [email protected] for any questions or issues. We aim to respond within 24 hours.

The Costume Shop
3084 Seneca Drive, Portland, US 97232
Email: [email protected]

// Simple JavaScript to toggle FAQ answers document.querySelectorAll(‘.question’).forEach(item => { item.addEventListener(‘click’, () => { const answer = item.nextElementSibling; answer.style.display = answer.style.display === ‘block’ ? ‘none’ : ‘block’; }); }); // Initially hide all answers document.querySelectorAll(‘.answer’).forEach(answer => { answer.style.display = ‘none’; });