Welcome, costume enthusiasts and character creators! We understand that sometimes a magical transformation needs a little adjustment. That’s why we’ve crafted an enchanted returns process to ensure your experience with The Costume Shop remains spellbinding from browsing to delivery and beyond.
✨ Our Return & Exchange Policy
We want you to be completely delighted with your costume purchase. If for any reason you’re not satisfied, we’re here to help with our straightforward returns and exchanges process.
Key Details:
- Return Window: 15 days from the date you receive your items
- Condition: Items must be unused, unworn, and in original packaging with all tags attached
- Return Shipping: Customers are responsible for return shipping costs
- Refund Method: Refunds will be issued to your original payment method
🔮 The Magical Return Process
Follow these simple steps to initiate your return or exchange:
Step 1: Prepare Your Return
Ensure your items meet our return criteria:
- Items are in original condition (unworn, unwashed, undamaged)
- All original tags are attached
- Items are in their original packaging
- You have your original order confirmation or packing slip
Step 2: Contact Our Customer Service Wizards
Email our friendly team at [email protected] with the following information:
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Costume Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to return: [List item names and quantities]
Reason for return: [Size issue, wrong item, changed mind, etc.]
Preferred resolution: [Refund / Exchange for (specific item)]
My contact information: [Full Name, Email, Phone Number]
Thank you,
[Your Name]Step 3: Receive Your Return Authorization
Within 1-2 business days, our customer service team will email you a Return Authorization Number and detailed instructions for shipping your return.
Step 4: Ship Your Return
Package your items securely and ship to:
The Costume Shop Returns
3084 Seneca Drive
Portland, US 97232
Please include your Return Authorization Number clearly on the outside of the package.
Step 5: Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds: Processed within 3-5 business days after we receive your return
- Exchanges: Shipped within 1-2 business days after we process your return
💰 Refund Timeline & Method
We know you’re eager to receive your refund, so we process them as quickly as possible:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds are issued to your original payment method
- Appearance on Your Statement:
- Credit/Debit Cards: 5-10 business days depending on your bank
- PayPal: 3-5 business days
- Original Shipping Costs: Non-refundable unless we made an error
🚫 Non-Returnable Items
To ensure the magical quality and hygiene of our costumes, the following items cannot be returned or exchanged:
- Wigs (from our Arda Wigs collection and others) – for hygiene reasons
- Face Masks (including our Animal Masks collection) – for hygiene reasons
- Custom or Made-to-Order Items (including select Artisan pieces)
- Items marked as “Final Sale” or clearance items
- Opened or Used Costume Accessories
Please choose these items carefully, as we cannot accept returns for these magical creations.
⚡ Expedited Exchanges
Need your exchange quickly for an upcoming event? Ask about our expedited exchange option when you contact customer service. For an additional fee, we can ship your replacement item before we receive your return.
🦉 Need Magical Assistance?
Our friendly customer service wizards are here to help with any questions about returns or exchanges!
Email: [email protected]
Address: The Costume Shop, 3084 Seneca Drive, Portland, US 97232
We typically respond within 24-48 hours during business days.