Last Updated:

Welcome to The Costume Shop! We’re delighted to have you explore our magical collection of costumes and accessories. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing our site and placing orders, you agree to these terms. Please read them carefully.

1. Website Usage and Account Creation

1.1 Eligibility

To use our website and make purchases, you must be at least 18 years old or have parental/guardian consent. By using our services, you confirm that you meet these requirements.

1.2 Account Responsibility

When creating an account with The Costume Shop, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

1.3 Acceptable Use

You agree not to:

  • Use our website for any illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s functionality
  • Upload malicious code or content
  • Use automated systems to extract data without permission

2. Products and Services

2.1 Product Descriptions

We strive to provide accurate descriptions and images of our costumes and accessories. However, slight variations in color, texture, or appearance may occur due to monitor settings and manufacturing processes.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and provide alternatives or a full refund.

2.3 Special Collections

Our website features specialized collections including:

  • Arda Wigs: High-quality wigs for cosplay and costume purposes
  • Artisan Pieces: Handcrafted items with unique characteristics
  • Theme Collections: Costumes inspired by popular culture, including Addams Family, Alice in Wonderland, Anime, and more

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Wigs (including Arda Wigs collection)
  • Face Masks (including Animal Masks collection)
  • Custom or Made-to-Order Items
  • Items marked as “Final Sale” or clearance
  • Opened or Used Costume Accessories

Please choose these items carefully as returns cannot be accepted.

3. Orders and Payment

3.1 Order Process

Placing an order involves the following steps:

  1. Select items and add to cart
  2. Review your selections and proceed to checkout
  3. Provide shipping and payment information
  4. Confirm your order
  5. Receive order confirmation via email

3.2 Order Acceptance

Your order represents an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Shipping restrictions to your location

3.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely through encrypted connections.

3.4 Pricing and Taxes

All prices are listed in US dollars. You are responsible for any customs duties, taxes, or import fees that may apply to your order based on your location.

4. Shipping and Delivery

4.1 Order Processing

Our team processes orders within 1-2 business days after payment confirmation. During peak seasons (like Halloween or convention periods), please allow an additional 1-2 days for processing.

4.2 Shipping Methods

We offer the following shipping options:

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipping
  • Free Shipping: Available on orders over $50 via EMS – 15-25 business days after shipping

4.3 Shipping Areas

We ship worldwide with the exception of some Asian countries and remote locations. Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

4.4 Order Tracking

Once your order ships, you’ll receive a tracking number via email to monitor your costume’s journey from our workshop to your doorstep.

Note: The Costume Shop is not responsible for delays caused by customs, weather, or other external factors. However, we will assist you in tracking your package and resolving any shipping issues.

5. Returns and Exchanges

5.1 Return Policy

We want you to be completely delighted with your costume purchase. If for any reason you’re not satisfied, we’re here to help with our returns process:

  • Return Window: 15 days from the date you receive your items
  • Condition: Items must be unused, unworn, and in original packaging with all tags attached
  • Return Shipping: Customers are responsible for return shipping costs
  • Refund Method: Refunds will be issued to your original payment method

5.2 Return Process

To initiate a return:

  1. Contact our customer service at [email protected] with your order details
  2. Receive a Return Authorization Number and instructions
  3. Ship your return to: The Costume Shop Returns, 3084 Seneca Drive, Portland, US 97232
  4. Include your Return Authorization Number clearly on the package

5.3 Refund Timeline

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Original shipping costs are non-refundable unless we made an error
  • Refunds appear on your statement within:
    • Credit/Debit Cards: 5-10 business days
    • PayPal: 3-5 business days
    • JCB: 5-10 business days

5.4 Expedited Exchanges

Need your exchange quickly for an upcoming event? Ask about our expedited exchange option. For an additional fee, we can ship your replacement item before we receive your return.

6. Intellectual Property

6.1 Website Content

All content on The Costume Shop website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

6.2 Use of Content

You may access and use our website content for personal, non-commercial purposes. You may not:

  • Reproduce, distribute, or modify our content without permission
  • Use our branding or logos without authorization
  • Extract data through scraping or automated means

6.3 User Content

If you submit reviews, photos, or other content to our website, you grant us a non-exclusive, royalty-free license to use that content for promotional and operational purposes.

7. Privacy and Data Protection

7.1 Information Collection

We collect personal information necessary to process your orders and improve your shopping experience. This may include:

  • Contact information (name, email, address)
  • Payment details (processed securely through our payment partners)
  • Order history and preferences

7.2 Data Usage

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order updates and promotional materials (with your consent)
  • Improve our products and services

7.3 Data Protection

We implement appropriate security measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7.4 Third-Party Services

We may use third-party services for payment processing, analytics, and marketing. These services have their own privacy policies governing data usage.

8. Limitation of Liability

8.1 Product Use

The Costume Shop provides costumes and accessories for entertainment and personal expression. We are not liable for:

  • Any injuries resulting from costume use
  • Misuse of our products
  • Any legal issues arising from costume usage

8.2 Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to maintenance or technical issues beyond our control.

8.3 Maximum Liability

Our maximum liability to you for any claim related to our products or services is limited to the purchase price of the items in question.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms and Conditions are governed by the laws of the State of Oregon, United States, without regard to its conflict of law principles.

9.2 Dispute Resolution

In the event of a dispute, we encourage you to contact us first at [email protected] to seek resolution. If we cannot resolve the issue informally, both parties agree to attempt mediation before pursuing other remedies.

9.3 International Customers

International customers are responsible for complying with their local laws regarding online purchases and imported goods.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Address: The Costume Shop, 3084 Seneca Drive, Portland, US 97232

We typically respond within 24-48 hours during business days.

Thank you for choosing The Costume Shop for your costume needs. We’re committed to making your costume journey as magical as the characters you become!

document.addEventListener(‘DOMContentLoaded’, function() { const currentDate = new Date().toLocaleDateString(‘en-US’, { year: ‘numeric’, month: ‘long’, day: ‘numeric’ }); document.getElementById(‘current-date’).textContent = currentDate; });